APPOINTMENTS & CANCELLATIONS

All bookings require a deposit to secure your spot. Cancellations must be made at least 24 hours in advance. Late arrivals over 15 minutes may forfeit the appointment. No-shows will lose their deposit and may be restricted from future bookings.

NAIL SERVICES

We offer a 3-day fix-up guarantee for lifting. Chipping Obvious shaping concern Fix-ups must be requested within 3 days, with clear photos. No refunds for: Change of mind Damage after you leave the spa BEAUTY SERVICES If you’re unsatisfied, please notify us within 24 hours. For skin, waxing, lash, and facial services: We may offer a redo or store credit Refunds are not provided unless treatment was not done at all Skin reactions can occur due to personal sensitivities—patch tests are encouraged.

COMPLAINTS & RESOLUTION

Complaints must be raised within 24 hours of the service. Please provide your name, appointment date, and photos if applicable. We do not accept complaints after 3 days. Final decisions are at management discretion. OUR PROMISE We treat every guest with professionalism and respect. In return, we expect the same courtesy.

If the matter is not resolved to your satisfaction, please contact us (+64 212 546 879 / 09 438 8018)​ or avbeautyspa@gmail.com. ​

Thank you for supporting local beauty with integrity.
 
CREDIT CARDS
​
Credit Card payments incur a 3% surcharge in-store.
 
SERVICE GUARANTEE
​
Please note all our services are non-refundable. Please tell us before you pay and leave if there are any concerns with your treatment-we will happily resolve. If, however you chip your nails or have an issue after leaving us, we will fix it for free within 3 days from the time of your original service.
​
GROUP BOOKINGS
​
We will ask for a 50% deposit for group bookings of 3 or more people.
​
CANCELLATION POLICY
 
If you wish to cancel, we require at least 24 hours notice by calling, emailing us, or cancelling online.
 Please give us 48 hours’ notice if you wish to cancel a booking of 3 or more people. We may not be able to process a refund for the deposit if the group booking is cancelled with less than 48 hours' notice.
 
GIFT CARDS
 
Gift cards are valid for 12 months from the date of issue. Gift cards are not redeemable for cash. If you need to extend your expiry date, please contact us in advance. We reserve to right to extend Gift Cards at our discretion. Gift cards should be presented to the front desk on arrival. If you fail to attend a booked appointment, then this may result in a full or partial deduction of the service from your gift card value. Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded. ​​
 
PRICING
​
• Prices of services, products and other charges are displayed on pricelist on website or at salon. ​
​
• These prices are subject to variation at different seasons may change without notice. ​
​
• All prices are inclusive of GST.
 
ADDITIONAL POLICIES ​
​
• We will not be responsible for any breaking, lifting or infected nails. ​
​
• Re-fills over the prescribed maximum 2-3 weeks period will be charged an extra fee. ​
​
• If you damage the original design a charge will apply for repairs. ​
​
• We will not offer any refund or credit note because you have simply changed your mind. ​
​
• We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, if you tell us immediately after we have performed the service that you are unhappy with the quality of the work. ​
​
• As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails. ​
​
• We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused. ​
​
• For example, due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift). ​
​
• If we do not perform treatments or services to meet your expectations, please contact the salon within 48 hours of your treatment so that we can assist you with any of your concerns as quickly as possible.​ ​
​
• Although the possibility is low, reactions towards eyelash extensions may occur at any time to anyone at no fault of the lash technician or the products used. We cannot offer a refund if this occurs but we do advise that you contact us immediately so we can offer a solution, such as free removal of the extensions and we will recommend seeing a doctor immediately if the symptoms persist.​ ​​
​
• We recommend that you maintain your extensions with infills every 2 - 3 weeks or if you do not have many lashes left. After 4 weeks or if you have no lashes remaining, a new full set will be required.
 
At AV Beauty Spa, we strive our best to provide high quality services and we will treat you with courtesy and respect. Thank you for your continued support.

— AV Beauty Spa Whangārei Team